Complaints

At Alternative Business Funding we put our customers’ interests first. If you are unhappy with our service we want to hear about it so we can put it right.

How to contact us

If you are not satisfied with any aspect of our service and would like us to look into your concerns further please do not hesitate to contact us by:

We want to ensure we can deal with your complaint efficiently so please include your full name, your business name, a summary of your complaint and the best way to contact you.

What happens next?

We will endeavour to respond to and resolve your complaint straight away. However, if we are unable to resolve your complaint within three business days, we may need to carry out further internal investigations. If these are required we will send you a letter within 5 working days to confirm this and we will give you the name and contact details of the person that will handle your complaint.

We will always get back to you as soon as we can but you will receive a Final Response within 8 weeks of receiving your complaint.

In the unlikely event that our investigations require longer than 8 weeks to complete, we will write to you to explain why we are not yet in a position to provide a Final Response to your complaint and indicate when we will make further contact.

If we haven’t issued our response within 8 weeks of receiving your complaint, or if you are dissatisfied with our response, you can refer your complaint to the Financial Ombudsman Service (“FOS”) at Exchange Tower, London, E14 9SR.

Questions?

If you have any questions about how to make a complaint, please do not hesitate to contact us on 0800 027 7065.

© Alternative Business Funding 2017
All rights reserved

Registered in England (Co. No. 09044377). Registered Office: The Pavillions, Eden Park, Ham Green, Bristol, BS20 0DD
Alternative Business Funding Ltd is registered with the ICO (ZA110766) as a Data Controller